REMOTE OPERATIONS FOR ESTABLISHED B2B TEAMS

Defined back-office workflows. Your rules. Your decisions.

Agree the workflow, approval boundaries and escalation path first. Routine work follows the agreed operating rules.

01 / WHERE WORK FRAGMENTS

When the work starts to fragment.

Enquiries wait for an owner

Requests arrive through shared inboxes and different channels. Useful details are scattered, follow-ups lose context, and the next action is unclear.

Orders move between people and systems

Information has to be checked, recorded, routed and handed over. Routine administration takes attention away from the decisions only your team can make.

Invoices and records need a clear trail

Documents, status updates and supporting records need to be prepared and kept in order so the right person can review them.

Customer queues create constant interruption

Routine questions and approved updates compete with the rest of the day. Exceptions need a clear route to the person who can decide.

02 / OPERATING MODEL

We execute. You decide.

One workflow is defined before routine work begins: its inputs, outputs, owners, approval boundaries and escalation path.

01
Define the workflow
Agree the source of truth, inputs, outputs, owners, approval points and escalation path.
02
Execute the routine work
YTEQO handles the agreed intake, records, queues, handovers and approved communications according to the operating rules.
03
Keep decisions with your team
Technical, commercial and final customer decisions stay with your team. Cases outside the agreed rules are escalated to the person who can decide.

03 / SERVICES

Defined work. Clear handovers.

Order and enquiry administration

Capture, check and route incoming orders and enquiries within the agreed workflow.

Shared inbox and queue management

Triage incoming messages, maintain the queue and make the next action visible.

Invoice administration and supporting records

Prepare administrative inputs, organise supporting documents and route items for review.

Approved customer communication

Send routine updates and follow-ups that have been agreed in advance; escalate exceptions for your decision.

Records, comments and channel coordination

Keep agreed records current and bring related updates together for the people who need them.

Operational reporting and handovers

Provide the agreed view of work in progress, open items and handovers.

Scope boundary: Services are defined per workflow. Pricing, discounts, credit, contractual terms, technical specifications, quality release, legal or tax assessment, and final complaint resolution remain with the client.

04 / OPERATING BOUNDARIES

Clear boundaries, accountable work.

Before work begins, the workflow scope records the information needed, the authorised access required, the approval owners and the escalation path.

Questions about data handling, confidentiality, access and retention are addressed during scoping for the engagement in question.

05 / YOUR TOOLS, YOUR WORKFLOW

Built around the tools your team already uses.

YTEQO is not tied to a particular software stack. During scoping, we establish the systems, channels, inputs, access and handoffs required for the defined workflow.

The objective is a clear operating model around the tools your team already uses—not a generic software rollout.

06 / OPERATING MODEL

Compare the operating model, not a promise.

In-house capacity

Recruiting, onboarding, supervision and the administrative load remain with your organisation.

YTEQO scope

A defined workflow, agreed boundaries and the remote operational capacity needed for that scope.

The comparison belongs in scoping, using the real workflow and operating assumptions—not invented savings or performance figures.

07 / PILOT SCOPE

How the pilot is scoped

The written scope records the operating rules for one defined workflow before routine work begins.

Workflow: One workflow is defined for the pilot.
Inputs and outputs: The inputs to be handled and outputs to be produced are listed in the written scope.
Approval owners: The people who approve routine boundaries and exceptions are named.
Volume boundaries: The included volume boundary is stated before routine work begins.
Escalation: Cases outside the agreed rules follow the stated escalation path.

Technical, commercial and final customer decisions stay with your team.

08 / A BOUNDED PILOT

Start with one defined workflow and a written scope.

A pilot applies the agreed scope to one workflow. Final pilot and ongoing pricing are confirmed after the workflow scope is agreed.

09 / THE PEOPLE BEHIND YTEQO

The people behind YTEQO.

Meet Petr and Sabina, the people behind YTEQO.

Petr

Role and biography pending verification and approval.

Sabina